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RETURN POLICY FOR BIO-BAY

⚠️ Important Notice: Bioluminescence Conditions Vary


Bioluminescence is a natural phenomenon that can vary nightly based on moonlight, weather, and water conditions.

Visibility is not guaranteed. On some nights, the glow may be minimal or not visible at all.




✅ Our Policy on Low Glow Nights

    •    We do NOT offer refunds solely due to low bioluminescence visibility unless the tour is officially canceled by us for safety or extreme conditions.

    •    The tour includes:

    •    A guided night kayaking experience.

    •    Use of lights and equipment.

    •    A party-like atmosphere, snacks, drinks, and a fun group setting — regardless of glow levels.

    •    We do our best to inform guests in advance if low glow is expected, but last-minute changes are common due to nature.




🔁 Cancellation & Refund Policy

    •    Full refund: Cancel 48+ hours before the tour.

    •    50% refund: Cancel 24–48 hours before the tour.

    •    No refund: Cancel less than 24 hours before, or no-shows.

    •    Weather-related cancellations: Full refund or free reschedule.